Fontana Regional Library serving Jackson, Macon and Swain counties with six public libraries in Western North Carolina

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Fontana Regional
Library

33 Fryemont Street
Bryson City, NC 28713

828-488-2382
Fax: 828-488-2638

Director: Karen Wallace

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Who Can Get a Library Card?

Resident Cards
1. A permanent resident of North Carolina.

2. Non-resident property owners/business owners in Swain, Macon or Jackson counties

3. Employees in Swain, Macon, or Jackson counties - seasonal employees must be working at least six months

4. Full-time student at any school in Swain, Jackson, or Macon counties

5. Residents of Haywood, Transylvania, Cherokee, Clay or Graham counties

Non-Resident Cards
Library cards may be issued to people who do not live, work full-time, attend school, or own property in eligible service areas (above). There is a $25 annual fee for the non-resident card.


Library Cards For Minors
For applicants under the age of 18, a parent or legal guardian must sign the application and provide acceptable identification. Parents or guardians are responsible for all items checked out on their children's cards


New Users
First­time library card applicants will be issued a probationary card that limits the number of items that may be checked out at any time to five. After three months, provided that the applicant is in good standing (no overdue items or unpaid bills), the privilege will be upgraded to unlimited.

 

Library cards issued in any one of the Fontana Regional Library system libraries may be used at any other system library.

How do I get access to computers in the library and does it cost anything?

Patrons who require access only to the library computer resources may be issued a guest card at no cost. Identification must be provided at the time of application and guests are required to sign an Acceptable Use Agreement Form (pdf), which includes parental permission, before a card can be issued. These cards do not allow holders to check out library materials.

Holders of full-service library cards are not required to sign an acceptable use areement to use Internet computers. Card holders under the age of seven must be accompanied by an adult to use the Internet. Juvenile card holders seven and older may use the Internet unaccompanied if they have parental permission.

How Do I Get A Library Card?

All adult applicants must provide current and/or permanent mailing address, regardless of category. One ID with photograph, name and address or a combination of two pieces of identification with name and address must be provided.

 

Full service library card applicants must also supply a second address. The second address may be a work address, a second residence, or the name and address of an alternate contact.

 

All cards are valid for one year from the date they are issued.

 

You may print out the Borrower's Application ahead of time and bring it in to the library with the acceptable IDs to apply for your card.

 

Residents of North Carolina - applicants must show identification with a current residential address (acceptable proofs below)

  • Valid NC driver’s license
  • Dwelling lease less than one year old
  • Checkbook with local address
  • Automobile registration
  • Recently (30 days) postmarked mail

Non-resident property owners/business owners in Swain, Macon or Jackson counties - applicants must provide proof of ownership (acceptable proofs below)

  • Listed in online property tax database
  • Deed with property location and applicant’s name
  • Tax bill showing property location and applicant’s name
  • Business license showing applicant’s name and business location

Employees in Swain, Macon, or Jackson counties - seasonal employees must be working at least six months - applicants must provide proof of employment (acceptable proofs below)

  • Letter from employer
  • Check stub dated within last month

Full-time student at any school in Swain, Jackson, or Macon counties - applicants must provide proof of attendance (acceptable proofs below)

  • Student ID with a validation sticker
  • Current class schedule
  • Letter from the bursar’s office
  • Letter from the school office

Residents of Haywood, Transylvania, Cherokee, Clay or Graham counties - applicants must show identification with current residential address (acceptable proofs below)

  • Valid NC driver’s license
  • Dwelling lease less than one year old
  • Checkbook with local address
  • Automobile registration

Do I Need To Renew The Card?

Library cards will expire on an annual basis and will be renewed as long as all outstanding fines and fees are paid in full.

 

How Do I Use My Card?

  • In order to check out any materials from any of the member libraries in the Fontana Regional Library system a person must have a valid Fontana Regional Library card.
  • Library users are responsible for all materials checked out on their cards or on the cards of children for whom they have assumed responsibility. If library users allow others to check-out materials on their cards, those materials are still the responsibility of the card owner. Lost cards should be reported immediately; library users are responsible for all materials checked out on their cards up to the time that they report the cards as lost.
  • Library users must notify the library if their cards are lost or stolen. This notification will prevent unauthorized use of their library card.
  • Library users must update their addresses or e­mail addresses if they move.

Can I Lose My Library Card Privileges?

  • Library card has expired.Cards may only be renewed if all fines or fees are paid in full and address is verified.
  • Returned mail. Privilege reinstated only upon proof of current mailing address.
  • The borrowing limit of items has been reached. (new user cards only)
  • Bills or overdue fines are $15 or over.
  • There are five overdue items on the library card.
  • If a card is inactive for three years with no outstanding bills it will be removed from the library patron records.

Can I Use My Card Outside My Home Library?

Any of the books or other materials in the Fontana Regional Library system are available to library card holders. Check the Catalog for the title you want, and if it is not in your home library, request it from the librarian.

How Long Can I Keep Materials?

  • Most books (adult & juvenile), books on tape or CD, music on CD or cassettes, magazines, newspapers — 2 weeks
  • High-demand books (designated bestsellers) — 1 week
  • Videos, DVDs (checkout fee applies, limit 5 total per card — 1 week
  • AV equipment (checkout fee applies) — 1 day
  • Reference books — 1 day

Renewals: Most books, books on tape or CD, music cassettes or CDs, and magazines may be renewed for additional two­week periods as long as no reserves have been placed on them. New books, high demand books, videos, and DVDs may not be renewed; special holiday books are also non­renewable.


Renewals may be done in person, over the telephone, or online for eligible materials. Library users should be sure to have their library card on hand before calling.


Material Returns: All borrowed items may be returned either to the circulation desks at any member library or to the outside book drops. Items that will not fit in the book drops must be taken inside the library.

 

Reserving/Requesting Materials
Library users may place a reserve on a specific item that is currently checked out or owned by another member library of the Fontana Regional Library system. Users will be notified by phone or by mail when the item arrives at the requesting library. Reserve items must be picked up in a timely manner (within seven days from date of notification) or they will be released to the next person on the waiting list, sent back to the owning library, or reshelved.

 

Interlibrary Loan Requests
Library users may request that the library attempt to locate and borrow for their use a specific item that is not available in any member library’s collection. Library users borrowing interlibrary loan materials are responsible for paying postage to return the item(s). Library users are also responsible for any fees charged by the loaning library. Loan periods are set by the owning library.

 

Reference materials are only loaned by permission of the Branch or County Librarian for one day.

 

Not all member libraries loan all types of items. Current issues of magazines or newspapers may not be checked out.

 

What Are The Fees and Fines? (download pdf)

Service fees:

  • Video/DVD checkout — $1/item, payable upon checkout
  • Inter-Library Loan — Return postage
  • AV equipment — $5/item, payable upon checkout
  • Replacement library card — $1
  • Non-resident library card — $25/year
  • Copies or computer print-outs — 25¢/side
  • Computer diskette — $1
  • Fax (no international faxes) — Send: $5 for first page; $2 each additional page. Receive: $2 for first page; $1 each additional page
  • Returned check fee — $10

Overdue fines: Overdue fines are assessed for items returned past their due date to encourage library users to return their materials by the designated return date so that they are available for other users. Overdue fine rates are as follows:

  • Books, books on tape or CD, music on CD or cassettes, magazines, newspapers — 25¢/day; maximum $5/item
  • Videos, DVDs — $1/day; maximum $10/item
  • Reference books — $2/day; maximum $50/item
  • AV equipment — $2/day; maximum $50/item

Payment of service fees and fines — The library will accept the following forms of payment: a personal check with proper ID for the exact amount of the fees/fines, or cash.

 

Overdue fines: Fines only accrue for days the library is open. A written notice about overdue materials will be made after materials are 14 days past the due date. If the items are not returned a second notice will be mailed when materials are 28 days past the due date.

 

If an item is overdue more than six weeks the item will be assumed lost and the borrower will be charged the appropriate replacement fee. If the item is returned to the library in good condition after the borrower has been billed, the bill for the lost item will be cancelled and the borrower will be resonsible for the overdue fine. The value of the item to the collection and whether it has already been replaced will be considered in this evaluation.

 

Lost/damaged materials: assessed at the current replacement price of the item (or a similar item if the actual lost/damaged item is unavailable). If pieces or parts of items are lost or damaged and can be replaced individually without having to replace the entire item, patron will be charged according to the Item Replacement List (see Item Replacement List). If a bill for lost of damaged material is unpaid within 60 days after the materials were due, the account will be referred to a collection agency to recover the lost material and a fee of $10 per account will be charged to the patron.

 

Refunds for video and DVD fees: if the library determines that a video or DVD is defective, library staff will issue a coupon for a free video or DVD rental.

 

What Is The Charge For Printing And Photocopying?

Computer printing and photocopying fees are 25¢ per side.

Can I visit the Reading Rover?

Yes! The Rover's monthly schedule can be found by clicking here Reading Rover Schedule. Anyone with a FRL library card can check out materials from the Reading Rover. Items from the Rover can be returned to the Rover or to any FRL location.

How can I access My Account?
Your account is part of the services of our Online Catalog. Log on tothe catalog and then you access "My Account." (see below)

Online Catalog

NC Cardinal Catalog Guide Available (pdf download)

How do I search the Online Catalog?

You can search the catalog several ways. Important note: You do not need a library card, or need to log on to search the catalog.

The online catalog homepage has a simple search engine in which you can search by words or phrase, author, title, subject, series, or periodical title. You can search all six of the libraries within the Fontana Regional Library system, or you can limit your search to just one library.

The online catalog homepage also offers the option to “Click Here for Power Search,” which enables you to do a more complex search using multiple criteria.

You may also search for items in a particular subject area, using either the “Find it Fast!” or “Kid’s Library” buttons.

Click on Search/Home from any page to begin a new search.

What are my user ID and PIN?

The user ID is the number on the back of your library card (ex. 29493100….). “WELCOME” is the PIN (Personal Identification Number) automatically given to you when you receive your library card. Your PIN is case sensitive! We recommend you change this when you begin using your library card online.

How do I change my PIN?

Click on “My Account,” enter your user ID and PIN, then select the “User PIN change” option. Type in the new PIN in the lower two boxes (and write it down somewhere safe so you don’t forget it!) If you forget your PIN, call your local library and ask to have it reset.

How can I look up what books I have checked out?

Click on “My Account” from any page in the catalog. Click on the option to “Review My Account” and enter your user ID and PIN. A screen will pop up with a list of materials you have checked out, as well as any fines you owe. If you have requested the library to place a hold for you, “My Account” will list your holds and where you are in the queue. Once you leave “My Account,” the system automatically logs you out in order to protect your privacy.

How can I renew a book?

Click on “My Account” from any page in the catalog. Click on the option to “Renew My Materials” and enter your user ID and PIN. The screen will list which items you are able to renew, and will give instructions on how to proceed. Again, once you leave this screen, the system automatically logs you out in order to protect your privacy. Please read the screen carefully to ensure your items were renewed. (New books and items already renewed once may not be renewed again). You can also double-check your due-dates by selecting the “Review My Account” page.

Can I put a book on hold using the online catalog?

Yes, you can reserve an item right through the library catalog on the internet. (You will need your user ID.) You will be notified when the book is at your library.

How can I be sure I’m logged out?

If you log in to the online catalog from the catalog homepage, you will need to manually logout. Please be sure to logout in order to protect your privacy, especially if you are using a public access computer.

Guidelines And Policies

All guidelines and policies are available in PDF format, viewable in Adobe's Acrobat Reader. Download the latest version of Reader.

Are there specific guidelines for individual conduct in the library?

To provide good library service in a pleasant environment, the Fontana Regional Library Board has approved Guidelines for Conduct (pdf).

Is there a policy for computer use?

The Computer Usage Policy (pdf) is a Library-wide policy for the management of computer data networks and the resources they make available, as well a stand-alone computers that are owned and administered by the Library.

Can my child access the Internet in the library without my supervision?

Parental permission to access the internet is part of the Application for Library Card and the Accceptable Use Agreement (included in Computer Usage Policy) for guest users.

What basic policies guide the Library?

The American Library Association has adopted a Library Bill of Rights (pdf). Fees, fines and general policy may be found in the Circulation Policy.

How does the Library choose what materials they will offer?

The library has a Collection Development Policy (pdf) that sets forth the criteria the Library uses to evaluate materials for the Fontana Regional Library system.

What if I object to specific library resources?

The Library has a Request for Reconsideration of Library Resources Form (pdf) for individual concerns about library resources.

Can I make a monetary gift to the Fontana Regional Library system?

You may contact Karen Wallace Director, Fontana Regional Library at (828) 488-2382, ext. 27.  You may use the Monetary Gifts Form (pdf) and mail it to Fontana Regional Library, 33 Fryemont Road, Bryson City, NC 28713.

Can I make a gift of materials to the Fontana Regional Library system?
We appreciate your consideration of a gift of materials. For more information see the Materials Gift Form (pdf).

Can I request that the Library purchase a books, videos, magazines, etc.?

You may suggest resources to add to the Library's collection. Please use the Request for Addition of Materials Form (pdf) and return it to your local library.

More questions? Please call (828) 488-4712. Or email Questions@fontanalib.org

 

Who can get a library card?

How do I get a library card?

Do I need to renew the card?

How do I use my card?

Can I lose my library card privileges?

Can I use my card outside my home library?

How long can I keep materials?

What are the fees and fines?

How do I get access to computers in the library and does it cost anything?

What is the charge for printing and photocopying?

Can I visit the reading rover?

My Account

How can I access my account?

Online Catalog FAQs

How do I search the online catalog?

What are my User ID and PIN?

How do I change my PIN?

How can I look up what books I have checked out?

How can I renew a book?

How can I be sure I’m logged out?

Guidelines & Policies FAQs

Are there specific guidelines for individual conduct in the library?

Is there a policy for computer use?

Can my child access the internet in the library without my supervision?

What basic policies guide the library?

How does the library choose what materials they will offer?

What if I object to specific library resources?

Can I make a monetary gift to the Fontana Regional Library system?

Can I make a materials gift to the library system?

Can I request that the library purchase a books, videos, magazines, etc.?

More questions?

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